Overview
Join to apply for the One Stop - Shift Leader role at One Stop Stores Ltd. We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations. You will focus on improving service through on-the-job coaching and feedback, and have a hands-on approach to identifying practical actions to improve store performance. With your guidance, your store will remain a safe place to work and shop.
Responsibilities
* Coordinate the team to deliver the easiest shopping trip in the community
* Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety
* Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
* Support the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere
* Ensure the store is always clean, tidy, and well presented
* Prioritise the replenishment of products that matter to customers
* Ensure point of sale and shelf edge labels reflect what good looks like
* Take immediate action for any overcharges and prevent recurrence
* Proactively manage queues in store to deliver a great shopping trip for customers
* Coordinate colleagues, ensuring they deliver daily priorities and take breaks at the right times to fit around trade patterns
* Be knowledgeable about the store, coordinating others to deliver practical actions to improve
* Follow company health and safety routines and ensure colleagues do the same
* Deliver communication to the team and keep them well informed
* Look for ways to simplify operations and share ideas with the Store Manager
* Always put the customer first and adjust the service to meet their needs
* Resolve customer queries promptly, leaving them with a smile
* Recognise and celebrate colleagues delivering great service
* Identify and remove obstacles to delivering great service
* Resolve colleagues’ queries in the Store Manager’s absence or escalate as appropriate
* Ensure appropriate staffing and arrange cover for short-term absences/sickness
* Be a recognised Keyholder for the store and attend alarm callouts as needed
* Monitor and act on internal communications to keep colleagues informed
* Coordinate colleagues to meet customer needs and store operations; feed back issues to the Store Manager
* Balance time across service and replenishment areas
* Support the Store Manager in managing absence, conduct return-to-work interviews for CSA colleagues, and report absence triggers
* Build relationships with Area Manager and People Partner; escalate issues in a timely manner and seek on-the-spot coaching
* If applicable, duties related to Post Office Local require passing a Post Office Financial and criminal conviction background check
You will be responsible for The above items describe the core duties of the Shift Leader role and the expectations for delivering excellent customer service and store operations.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both customers and colleagues and we’re always looking for enthusiastic individuals to join our growing team.
Flexible Working
We welcome conversations about flexible working. Discuss how we can support your needs during the application process.
One Stop Benefits
We offer a wide range of benefits. To explore the full list, please click here and scroll to the bottom of our Careers Page.
*One Stop operates as an independent business within the Tesco Group. Benefits may differ from those available at Tesco.*
Diversity & Inclusion
We are an inclusive workplace that celebrates diverse backgrounds, perspectives and experiences. We offer reasonable adjustments throughout the recruitment process to ensure fair opportunities for all candidates. Our six colleague networks are Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.
Note: One Stop reserves the right to withdraw the vacancy before the closing date if a suitable application is received earlier.
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