Procurement Administrator Location: Hook (3 days/ week onsite – Tuesday to Thursday) hybrid home working Salary - £27,000 - £29,000 Corporate Benefits Serco spends over £1.6bn annually with third-party suppliers - and every transaction matters. As a Procurement Administrator, you’ll play a key role in supporting smooth, compliant and efficient purchasing across the business. You’ll help colleagues make the right buying decisions, ensure suppliers are onboarded correctly, maintain high-quality data, and contribute to a seamless procurement experience. If you’re detail-driven, customer-focused and enjoy helping others work smarter, this role offers the chance to make a visible impact at scale within a global organisation. What you’ll be doing: You’ll join our Global Purchase to Pay (P2P) Team, supporting colleagues and suppliers through the full source-to-pay journey. Your role will be varied, fast paced and key to ensuring governance, system accuracy and an excellent internal customer experience. Buying Support / Helpdesk Act as a first-line contact for procurement queries - via phone, email and support channels Advise on policy, preferred suppliers, buying routes and correct procurement practices Manage and track helpdesk tickets, ensuring resolution, clarity and customer satisfaction Investigate issues, resolve system/process queries and drive first-time fix where possible Supplier Onboarding & Vendor Management Support business teams through the onboarding of new suppliers Review onboarding forms, identify risk indicators and complete due diligence checks Issue forms based on risk profile and guide suppliers through completion Gather procurement and business approvals before onboarding is confirmed Manage changes to supplier master data, including fraud verification checks Data Management & Continuous Improvement Maintain high-quality procurement data, content and P2P system records Ensure data remains aligned across platforms and meets accuracy standards Work with AP, Procurement and tech teams to resolve data issues quickly Identify recurring problems, process gaps or inefficiencies and recommend improvements Support testing and rollout of new processes and system changes What you’ll bring We are looking for someone who: Has GCSE level English or equivalent experience Has worked in Procurement Ops, Finance or a high-volume Customer Service environment Can follow process accurately with strong attention to detail Communicates clearly and confidently with stakeholders at all levels T hrives in a fast-paced environment and takes ownership of resolutions Can identify operational improvements and help embed change Desirable : working knowledge of e-procurement or contract management systems Why join Serco? At Serco, we work across some of the most complex and meaningful public service environments. You’ll join our Global P2P Team, supporting colleagues and suppliers through the full source-to-pay journey. Your role will be varied, fast-paced and key to ensuring governance, system accuracy and an excellent internal customer experience We offer: Hybrid working (typically 2–3 days from home) 25 days annual leave plus bank holidays. Annual leave purchase scheme. Up to 6% contributory pension scheme A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more. A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco. A safe and supportive culture. A company passionate about diversity and inclusion. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.