* Sales Office Manager
* Leeds
About Our Client
Our Client is a global market leader within their respective industry, and support a wider & diverse customer based across the UK, Europe, Asia, Africa & the Americas.
This is a key role focused on managing Customer Service & Internal Sales functions, with key focus on improving efficiency and customer satisfaction
Job Description
* Direct management of the Customer Service & Internal Sales function based in Leeds
* Ensure customer quotations are accurate and in line with customer needs and expectations
* Drive up-selling activity where suitable across customer orders, ensuring customers are aware of all product ranges available
* Ensure the team have all the product information, training and tools available to provide customers with most suitable options to their needs
* Ensure customer quotations are followed up and conversion rates and best managed & achieved
* Take ownership of any escalated customer issues with a view to resolve in a time sensitive manor with minimal impact to the customer
* Build customer loyalty through clear and transparent conversations, providing world class service during every interaction
* Provide support to Sales Managers as and when required
* Work closely with purchasing department to understand stock / product availability and customer demand
* Monitor, manage and improve customer satisfaction results
The Successful Applicant
* Experience in a management or supervisor level role within internal sales or customer service, ideally within a supply chain or distribution focused business
* Experience working with Microsoft Dynamic 365 (desirable)
* Strong commercial acumen
* Customer focused approach
* Ability to build and develop strong stakeholder relationships internally
* Experience within the chemical industry (desirable)
* Excellent communication skills
What's on Offer
The role of Sales Office Manager will join a globally recognised group within the supply & distribution industry
The roles offers a salary of £45,000 to £50,000 plus excellent company benefits
Leeds based
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