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Income Officer – Social Housing
Location: Midlands (West & East Midlands)
Contract: 6-Month Temporary (Strong Potential for Extension)
Working Pattern: Hybrid (Home Working with Estate & Office Visits)
We are working in partnership with a well-established Housing Association operating across the Midlands who are seeking an experienced Income Officer to join their team. This is an excellent opportunity for a rent management professional who can make an immediate impact and support residents to sustain their tenancies.
Role Overview
As an Income Officer, you will manage a patch of rent accounts, maximising rental income while delivering a supportive, customer-focused approach to arrears management. You will intervene early, prevent escalation, and progress legal action where necessary.
Key Responsibilities
* Manage a patch of rent accounts across general needs and/or supported housing
* Proactively monitor rent arrears and take early action to prevent escalation
* Engage with residents to agree and sustain affordable repayment plans
* Provide advice and guidance on welfare benefits, Universal Credit, and financial inclusion
* Prepare and progress cases for legal action, including court attendance where required
* Work collaboratively with Housing Officers, Financial Inclusion teams, and external agencies
* Maintain accurate rent account records, case notes, and legal documentation
* Carry out home visits and attend estate-based meetings as required
About You
* Previous experience as an Income Officer, Rent Officer, or similar role (minimum 12–18 months)
* Strong knowledge of rent recovery, housing legislation, and welfare benefits
* Confident managing arrears cases from early intervention through to court action
* Excellent communication, negotiation, and problem-solving skills
* Experience working with vulnerable residents and partner agencies
* Comfortable lone-working and managing a varied caseload
* Able to start on 5th January with no notice restrictions
Why Apply?
* Reputable and supportive Housing Association
* Genuine opportunity for contract extension or permanent role
* Hybrid and flexible working arrangement
* Opportunity to make a real difference to residents’ financial stability
If this sounds like the right opportunity for you, please apply with your latest CV. You’re also welcome to share this role with anyone who may be interested