San Carlo Alderley Edge are hiring an Assistant General
Manager!
Competitive Industry pay (based on salary &
Tronc)
Our story
The Distefano family, spanning two generations, started San
Carlo over 30 years ago and seen it grow to twenty-five authentic Italian
restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in
London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with
a growing number overseas – including Kuwait, Bangkok and Qatar and with new
site set to open in Miami.
Colleague Benefits:
* Free Meals on Duty - Delicious, healthy meals, all free
* 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
* Refer a Friend - Bring your friends and earn up to £1,000 per person
* Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
* Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
* Squadra App - Offering you discounts and rewards with thousands of companies worldwide
* Wagestream - Access to earned pay at any point of the month
* Legal and Financial Advice - Free legal and financial advice for you and your family
* Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
* San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
* Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
* Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow
Key
Responsibilities:
* Overseeing the day-to-day operations of the restaurant,
deputising for the General Manager when they are not on shift
* Undertake all Duty Manager responsibilities where
relevant/needed
* Ensure your Duty Managers have an up to date Talent
Pipeline for their departments with training needs and succession plans
* Hold monthly reviews with all Department Managers
reporting to you to ensure all KPI’s are being achieved. Report each meeting to
General Manager
* Manage monthly results from Department manager
KPI’s
* Manage customer satisfaction regularly using the
tools available, ensuring all guest feedback is dealt with in a professional
and efficient manner.
* Alongside the General Manager, conduct probation's
and appraisals to monitor full team performance and development.
* Track team turnover monthly and ensure it stays
below the company target.
* Ensure Recruitment processes are adhered to at all
times including all paperwork and onboarding process for new starters.
* Create and maintain a safe and comfortable working
environment for all staff to flourish in.
* Ensure staff records are kept up to date with
training, absences, lateness, holidays etc.
* Manage the results from all departmental Health
Checks to ensure actions plans are being worked on.
Required Qualifications &
Experience:
* Previous experience in a similar role
* Team management experience
* Excellent communication skills
* Meticulous attention to detail, highly organised
and capable of handling multiple tasks
* A proactive self-starter who can work independently
with good judgement and minimal direction