ROLE – Head of Customer Service TERM – Permanent LOCATION – Berkshire SALARY – £45,000 – £52,000, dependent on experience My client provides specialist engineering services in the Linen & Laundry industry. They have a strong commitment to delivering outstanding customer experiences. They are looking for a Head of Customer Service to lead their customer care team in the Berkshire area on a permanent basis. The Head of Customer Service will ideally have the following attributes: At least 5 years’ experience in a senior customer service leadership role Proven track record in managing multi-channel customer service operations Happy to travel around the UK for customer visits Able to plan your own routes and schedule to maximise efficiency Strong leadership skills with the ability to inspire, mentor and develop a large team Excellent knowledge of customer service best practices, complaint resolution, and service-level management Data-driven approach with the ability to analyse performance metrics and identify improvement opportunities Outstanding communication skills, both verbal and written Experience implementing customer service technology and CRM systems Ability to manage budgets and forecast resource requirements Resilient, adaptable, and able to thrive in a fast-paced, high-growth environment Own your own vehicle and be willing to travel as required The...