Overview
Halfords Stirling, Scotland, United Kingdom
Join to apply for the Customer Services Advisor role at Halfords.
This role is based in Stirling, United Kingdom. Pay ranges are provided below and your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
* Age 21+ £12.41 per hour
* Under 21 £10.20 per hour
Responsibilities
* Deliver market-leading customer service in a retail environment
* Work on customers’ vehicles in our car park and on bikes in-store
* Provide fitting services including car parts fitting, technology fitting, cycle building and cycle servicing
* Develop practical problem-solving skills and work quickly and efficiently
* Contribute to a customer-focused sales environment
What you will need
To Be Successful In This Role You Will Need
* Experience of delivering great customer service, ideally in a retail sales environment
* A proactive approach to helping customers and understanding their needs
* Problem solving skills
* Availability to work on a rota basis, including weekends
Ideally, You’ll Also Have The Following
* Some knowledge and skills in car parts fitting and cycle repair
* Some experience of working towards and achieving sales targets
Benefits
* 25% off most of our products in Halfords Retail stores and online
* Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
* At least 25% colleague discount at Tredz
* Life Assurance
* Uniform
* Discounts on groceries, holidays, insurance, days out, restaurants and more
* Employee assistance programme offering free, independent, confidential support and counselling 24/7
* Fantastic Trade Price Bike Scheme — buy one bike per year from a range of bikes with significant reductions
* Option to join our Sharesave scheme: save to purchase shares at a 20% discount
* Cycle2Work scheme
* Wagestream – access up to 30% of your pay as you earn it and save automatically from salary
* Health Cash Plan – claim cash back towards healthcare costs and access well-being services
Equal opportunity
We’re committed to creating an inclusive workplace and are proud to welcome applications from all backgrounds and celebrate diversity within our Halfords family.
Additional information
Not sure you meet all the criteria? We encourage you to apply anyway.
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