A leading company in customer experience seeks a Continuous Improvement Lead to drive process optimizations and enhance operational efficiency in Cwmbran, UK. The role involves leading improvement projects, supporting customer service during busy periods, and ensuring the adoption of best practices. Ideal candidates should have proven continuous improvement experience, strong organizational skills, and proficiency in Microsoft Office. This position offers a hybrid working model, competitive salary, and various benefits including annual leave and a pension scheme. #J-18808-Ljbffr