Sales & Marketing Manager
The Sales & Marketing Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the post holder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies. We are seeking an ambitious, commercially driven Sales & Marketing Manager to lead membership growth, drive revenue and enhance the centre's local presence.
Primary Objectives
* To promote excellent customer services
* Driving monthly membership sales targets and KPIs which contribute to the growth of the Fitness membership base
* Managing the full sales journey from enquiry to retention
* To work closely with our central marketing team and ensure all centre marketing promotion is clear, simple and up to date maximising any locally opportunities or partnership.
* Building corporate and community partnerships
* To manage and deliver the social media calendar for the site.
* To support the Contract manager in achieving the overall budget and revenue targets
Day to Day Tasks
* Areas of responsibility would include recruitment, rota management, and monthly planning.
* To ensure that the financial objectives of the department are achieved and the appropriate financial systems and procedures are followed.
* To produce monthly performance records, statistics, targets and reports.
* To lead on the marketing and publicity of all activities and events and develop distribution networks for promotional materials. The correct candidate will create, manage and deliver the social media calendar to achieve this.
* To increase social media engagement through all relevant platforms
* To manage the review process including google, trip advisor and/or other sites along with responding to clients.
* To work with any corporate and local partnerships to drive further business into the Centre.
* To plan and create content for our social media platforms, as well as managing/monitoring our website.
* To manage the forward planning for all lead generation and outreach activities.
* Ensure the centre is delivering the KPIs in order to work towards achieving monthly sales targets.
* To identify, develop and deliver appropriate staff training and development.
* To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the Centre are achieved.
The Candidate
Qualifications
As the successful candidate you must be flexible, reliable, and enjoy working as part of a team. You will ideally possess the level three or higher management qualification, have at least 2 years of management experience and be able to demonstrate some experience in the Sales and/or marketing.
Personal
* Must be able to gain acceptance and respect from clients and the teams involved
* Must be able to build strong relationships with customers, clients and employees
* Must be able to communicate at different levels of the organisation, both listen and direct.
* Must be able to meet the demands of the role by working additional hours when required.
* Must be able to demonstrate clear identification with all customer requirements
* Must be able to maintain and be committed to good employee relations and deliver quality training.
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