Customer Service Advisor
£26,227.50
Newtown
Monday - Friday, 8:30am - 5:00pm
Permanent
This is a fantastic opportunity to join a well-established business offering full training, genuine progression, and a supportive team environment.
You'll work with existing customers and incoming enquiries, learning how to provide expert support, resolve queries, and build strong relationships - all within a friendly, close-knit team.
What You'll Be Doing:
Handling inbound enquiries via phone and email
Preparing quotations and providing product/service information
Supporting customers with orders, updates, and issue resolution
Delivering online and phone-based guidance to help customers get the most from products
Building strong relationships with customers to encourage repeat business
Using CRM systems to accurately manage customer interactions
Working collaboratively with colleagues to ensure excellent service delivery
What We're Looking For:
A motivated, confident communicator who enjoys helping people
Interest in customer service, administration, or client support
Comfortable using IT systems (full training provided)
Positive attitude with strong attention to detail
A proactive, problem-solving mindset
What You'll Get:
Performance-related bonus + internal rewards
Clear career progression into Senior Customer Support or Account Management
25 days holiday + bank holidays (with buy scheme)
Enhanced family leave, life assurance & sick pay
Discounts on gyms, major brands & insurance
Friendly team culture, regular recognition, and company events
Additional Skills / Job Titles:
Customer Service Advisor, Client Support, Customer Care, Service Administrator, Account Support, Quotations, Customer Relations, Administration.
To Apply:
Travail Employment Group is operating as an Employment Agency.
Once you click to apply for this role, your application will be immediately received by Travail Employment Group. If you have not been contacted within 7 days, unfortunately, you may not have been successful on this occasion, but please feel free to contact us to discuss similar opportunities.
All candidates registering will be required to provide proof of identity and evidence of any experience, training, or qualifications considered necessary by our client.
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