About the Role and our Ideal Candidate Has knowledge of homelessness legislation (Housing Act 1996 Parts VI & VII) and welfare benefits Can manage a varied caseload and work under pressure to deadlines Is confident working with vulnerable households and managing challenging situations Has strong communication, negotiation and problem-solving skills Can build effective relationships with landlords, agents and partner organisations Has good IT skills and attention to detail in record keeping Is committed to delivering high quality, customer-focused services About Us Allocating temporary accommodation in line with legislation and suitability requirements Procuring accommodation from landlords, hotels and agents within agreed cost limits Inspecting properties, managing voids and ensuring health & safety compliance Supporting households to move into longer-term housing options, including private rented accommodation Liaising with landlords and providers to resolve repairs and tenancy issues Conducting viewings and property visits (including lone working) Preparing decision letters and maintaining accurate case records Working to service targets and statutory obligations under the Housing Act 1996