The Role:
New City College, London’s largest FE college group, is looking for an exceptional IT Manager to join our IT Services leadership team. This is a key role responsible for ensuring our multi‑site environment runs smoothly, securely and efficiently, enabling staff and students to thrive.
As IT Manager, you will take operational ownership of IT services across assigned campuses, ensuring systems are resilient, reliable and meet the needs of a diverse and busy organisation. You will lead and develop a high‑performing team of Senior Engineers, Engineers and Technicians, providing technical leadership, clear direction and a strong customer‑focused culture.
This is an exciting opportunity for someone with strong technical knowledge, excellent leadership skills and a commitment to service improvement. You’ll act as a senior escalation point for complex incidents, support major projects, and play a vital role in ensuring we are operationally ready for enrolment, exams, inspections and other key college events.
Key responsibilities:
* Lead operational IT delivery across your campuses
* Manage and develop a high-performing technical team
* Act as senior technical escalation point for complex issues
* Ensure services meet agreed SLAs and performance standards
* Work closely with Group Infrastructure & Security colleagues to maintain consistent technical standards
* Support key College events such as enrolment and examinations
* Drive continuous improvement in service delivery and documentation
* This role suits someone who enjoys solving complex technical problems but also understands that leadership, accountability and communication are equally important.
What we are looking for:
* Significant experience in enterprise IT environments
* Strong technical background across infrastructure, virtualisation, endpoint and network technologies
* Experience managing and developing IT staff
* Confidence handling high-impact incidents and making decisions under pressure
* Excellent communication skills, particularly when engaging non-technical stakeholders
* A pragmatic, calm and solution-focused approach
Experience within Further Education or the public sector would be advantageous but is not essential.
What We Offer:
* Pension: New City College provides a career average pension scheme for all staff. Support staff fall under the Local Government Pension Scheme
* Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
* On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
* Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
* Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
* Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.
* Technology Access: Office 365 and Adobe Suite available for personal devices.
The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
About New City College:
New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south-west Essex, and two language schools, we are a sector leader in further education.
Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development.
Following the merger of seven colleges, NCC has become one of the UK’s most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector.
We are proud of our inclusive, diverse community and have a zero-tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers.
We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs.
As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children’s Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self-disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College's DBS policy on the recruitment of ex-offenders is available upon request.