* Excellent opportunity for a hands‑on Field Engineer to join a growing and dynamic IT Support provider delivering onsite and remote support to a varied customer base.
* Permanent, full‑time position based primarily in the field across Essex and surrounding areas, with occasional office‑based days in Basildon when required.
* Well suited to engineers with at least 1 year of experience in a similar role who enjoy customer interaction, hardware work, and practical infrastructure support.
* To apply, please email oliver.light@searchability.com.
Who is the client?
Our client is a well‑established IT Support, Cloud and Security services provider with over 30 years of industry experience. They support a broad range of SME customers and pride themselves on delivering reliable, responsive IT services within a friendly and professional environment. With continued growth, they are looking to expand their field engineering team to support increasing demand across customer sites.
What will you be doing?
This is a predominantly field‑based role focused on resolving service calls and delivering hands‑on technical support directly at customer premises. You’ll be responsible for diagnosing hardware and software issues, carrying out installations, and supporting infrastructure upgrades.
Key responsibilities include:
* Attending customer sites to resolve hardware, software, and network‑related issues.
* Acting as an escalation point for complex technical faults where required.
* Replacing and installing network switches in live environments.
* Performing server upgrades including RAM installations and disk space expansions.
* Building and configuring new machines from scratch, including OS installation and domain configuration.
* Replacing and upgrading hard drives, including SSD installations and data migration.
* Troubleshooting Microsoft Windows desktop and server operating systems.
* Liaising with third‑party suppliers and vendors to resolve outstanding issues.
* Assisting with basic IT projects and infrastructure installations.
* Maintaining clear documentation and updating service tickets accurately.
What will you need?
* At least 1 year’s experience in a similar Field Engineer or IT Support role.
* Strong knowledge of Microsoft Windows Operating Systems (Desktop and Server).
* Proven troubleshooting and diagnostic skills.
* Experience replacing network switches and supporting basic networking infrastructure.
* Hands‑on experience performing server hardware upgrades (RAM and storage).
* Experience building PCs and configuring new machines.
* Experience replacing hard drives, particularly SSD upgrades and migrations.
* Strong communication skills with the ability to explain technical issues clearly to non‑technical users.
* Good time management skills and the ability to prioritise multiple site visits.
* Full UK driving licence.
What would be desirable?
* Previous experience working within an MSP environment.
* Exposure to cloud platforms such as Microsoft 365 or Azure.
* Experience supporting backup solutions and disaster recovery tools.
* Willingness to participate in a 24/7 on‑call rota (paid).
Personal Attributes
* Flexible, adaptable, and calm under pressure.
* Honest, dependable, and customer‑focused.
* Well‑presented and professional when attending customer sites.
* A proactive attitude and willingness to learn.
The Package
* Company car available (if required).
* Optional 24/7 on‑call rota with additional pay.
* Regular overtime opportunities including evenings and weekends.
* Supportive team environment with ongoing development opportunities.
Please apply through this advert or send your CV directly to oliver.light@searchability.com
KEY SKILLS –
* Field Engineer
* IT Support Engineer
* MSP
* Windows Server
* Windows 10/11
* Hardware Support
* Switch Replacement
* Server Upgrades
* RAM Installation
* Disk Expansion
* SSD Replacement
* PC Builds
* Networking
* Troubleshooting
* Customer Support
* Onsite Support
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