Overview
IT Field Engineer role based on site in Birmingham with travel to sites within the West Midlands. 1 year FTC. This role is part of the IT team for BBV VINCI, supporting Information Technology & Communications services for BBV’s workforce.
Role responsibilities
* Installation and day to day support of project offices and project sites IT facilities.
* Ensuring the customer experience and satisfaction of all Information Technology & Communication services provided by BBV to their workforce
* Support BBVS Office 365 environment and applications in conjunction with 3rd party Office 365 provider.
* Support BBV users with BBV IT Services (printing solution, network access, data access, video conferencing, TV display tools, etc)
* Provide triage for system incidents and requests and liaise with relevant support or
* Deliver IT aspects of BBVS JV Joiners and Leavers organisations as required.
* Recording support incidents, updates and resolutions on IT Support System
Qualifications & Experience
* Experience of working as an IT Field Engineer
* Accreditations to include ITIL, COBIT or CMMI
* Demonstrable IT Infrastructure Domain knowledge
* Office 365 & MS Intune
* Min 3 years in IT experience in Desktop or Infrastructure Support
* Knowledge of Virtual Desktop Infrastructure
* Knowledge of VOIP Telephony
* Service Management Tools e.g.: Service Now, Service Desk, Remedy, BMC (Helix)
* Desktop Architecture
* Virus and Patch management Knowledge
* Demonstrable IT Infrastructure Domain knowledge of end user computing
* Experience of handling service complaints
* An independent, self-starter
* Demonstrates teamwork at the highest level, highly collaborative approach, among the first to volunteer to help others succeed
* Ability to engage and influence employees, peers and service consumers
* Strong customer & delivery focus, meeting and exceeding customer expectations
* Can learn new skills and knowledge, picks up on technical and business challenges quickly
* Please note candidates will need to have a current valid right to work in the UK to be considered for this role.
Role benefits
* Car/ car allowance
* Flexible working available for some roles
* Free parking
* Travel allowance for eligible candidates
* Family friendly leave policies
* Excellent pension contributions
* Healthcare
* Health risk assessments
* Access to employee assistance programmes
* Access to annual flu vaccinations
About BBV VINCI
Balfour Beatty VINCI is a long-established joint venture between two powerhouses for the delivery of critical infrastructure across rail, transport and other iconic projects in the UK and beyond. Our work includes HS2 activities and-related assets in the West Midlands region. BBV VINCI is actively delivering on a 90km HS2 section, with a diverse and multinational team.
Diversity, Inclusion & Flexibility
BBV VINCI is committed to equality of opportunity and to supporting a diverse workforce. We welcome applications from people of all backgrounds and abilities. We are a Disability Confident Leader and encourage applications from candidates with disabilities. Flexible working arrangements are considered in line with project requirements.
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