Hyster-Yale's Frimley Robotics Engineering Centre is a hidden gem in the UK's autonomy landscape, staffed by about 20 engineers developing real automation technology for production‑scale industrial trucks. The team targets around 500 automated units in 2026 within a backdrop of 100,000 vehicles manufactured annually. With on‑site workshop and development lab, software, electrical and mechanical engineers collaborate on tangible, deployed systems.
Role Summary
The Software Service / Automation Field Engineer works hands‑on with real hardware in a fast‑moving, collaborative team. Acting as the critical buffer between core engineering teams and customer sites across the UK and Europe, this role protects the engineering team from field disruption and ensures smooth, reliable deployments. It is not desk‑based; the engineer alternates between site visits and remote troubleshooting.
Time Split & Scope
* ≈50% learning and developing deep understanding of the full automation software stack
* ≈25% remote support and triage with UK and US engineering teams
* ≈25% travel to customer and test sites (UK initially, expanding across Europe)
Key Responsibilities
* Act as first point of contact for field software issues at customer and test sites across the UK and Europe.
* Conduct structured triage of issues with remote US and UK engineering teams, escalating where necessary.
* Travel to customer sites and test facilities to diagnose, support and resolve deployment issues in live automated environments.
* Build deep familiarity with the full automation software stack to enable effective diagnosis and support.
* Communicate clearly with customer and operator teams on‑site to manage expectations and resolve issues professionally.
* Provide structured feedback to core engineering teams on recurring field issues to inform continuous improvement.
Candidate Profile
* Hands‑on, site‑confident software engineer comfortable in industrial environments with physical hardware.
* Enjoys traveling within the UK and, in time, across Europe.
* Engages confidently and professionally with customers and operators.
* Background in applications engineering, commissioning or technical support combined with software engineering skills.
* Able to move between a screen and a physical system without hesitation and communicates well under pressure.
Technical Focus
* Strong software foundation with embedded or industrial systems exposure.
* Hands‑on diagnostics and debugging in live environments.
* Familiarity with automation or robotics software stacks desirable.
* Comfort with remote collaboration tools and cross‑cultural engineering teams.
About the Team & Working Environment
The role is based in Frimley and involves regular travel to customer and test sites. It works closely with the core software engineering team and US‑based colleagues. The team is scaling quickly, making this role central to enabling growth without disrupting core engineering capacity.
Hyster‑Yale Materials Handling is an equal opportunities employer. The successful candidate will be subject to background checks.
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