This range is provided by RedRock Resourcing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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Client Delivery Lead at RedRock Resourcing
1st/2nd Line Support Engineer
A leading service provider with a growing team in Harrogate are looking for a motivated individual with technical experience to join a Support team. This is an exciting opportunity for someone with a passion for learning and advancing their career in tech.
The role will involve...
* Providing 1st / 2nd line technical support, managing customer queries and technical issues.
* Troubleshoot and resolve faults across various technologies including broadband, networking, firewalls, SD-WAN, VoIP, and more.
* Communicate effectively with customers, keeping them updated on progress and ensuring satisfaction.
Desired Skills & Experience:
* Experience with networking (LAN, WAN, VPN, etc.) and troubleshooting across various platforms.
* Familiarity with Cisco, Meraki, Fortinet, Huawei, and other network technologies.
* ITIL Foundation awareness and relevant certifications (e.g., Cisco CCNA, SIP School SSCA) are a plus.
* Experience working in a managed service provider
Apply now for more details!
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting and Computer and Network Security
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