What you will do:
• Be responsible for providing amazing customer service to our broker, Business Development Directors and Credit Analyst communities
• Gather information and data from all available internal sources and ensure it is loaded on to our systems efficiently and correctly
• Assist the credit analyst team in undertaking monthly tasks including third party introducer reviews
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need:
• Ability to deal with high volumes of enquiries, obtaining further information where necessary, following agreed processes and making sure that information is presented accurately and quickly
• Excellent time management skills
• Ability to multi-task
• Be highly accurate with a real eye for detail and a desire to deliver an amazing customer service
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
Our promise to you…
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.