Our Operations Managers play a crucial role helping to deliver justice and are accountable for day-to-day operations. We are seeking an experienced leader able to motivate remote teams, foster strong relationships with key stakeholders and ensure our services are customer focused and efficient. Staffordshire and Shropshire sit within HMCTS' West Midlands region and you're responsible for the strategic oversight of Crown and Magistrates' Courts, supporting your Deputy Head of Operations to meet operational needs and deliver regional performance objectives. You will be at the forefront of organisational change, making a real difference in how service is delivered, working in a supportive environment with a focus on continuous improvement. The post is responsible for the leadership of Crown Court and Magistrates Court operations for Staffordshire and Shropshire, reporting to the Deputy Head of Operations within Crime-West Midlands you will effectively lead 4 Delivery Managers and teams across Crown and Magistrates jurisdictions to ensure performance is managed in your area to ensure service levels are maintained for service users and the public. Regular travel across all courts sites within Staffordshire and Shropshire will be required as well as regular contact with leadership Judiciary.
Qualifications and Experience
* Proven experience in a senior operations or management role, preferably within a complex, multi-stakeholder environment.
* Strong leadership skills with a track record of leading teams through change.
* Excellent communication and influencing skills, with the ability to maintain relationships at all levels.
* Experience in budget management and resource allocation.
If you are ready to take on a challenging and rewarding role apply today
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. The minimum number of hours acceptable for this role would be 32 hours per week over 5 days.
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