We are seeking a Customer Service Representative to join our clients thriving team based in Measham. The ideal candidate will have excellent communication skills and a passion for assisting customers.
Duties and responsbilities will include:
* Data entry and input of bookings from customers
* Customer and partner liaison
* Key account management
* Dealing with queries and complaints and working alongside departments to solve these
* Ensure customers’ needs are always met
* Ensuring client retention
* KPI production
* Customer Service facilitation tasks
Skills required:
* Excellent IT skills with proficiency in Excel, Microsoft, Outlook etc
* Proficient in phone etiquette and written communication
* Ideal candidate will have experience in the logistics / transportation industry
Monday to Friday 10:00 – 19:00
If you are a motivated individual with a passion for customer service, we would love to have you on our team.
Apply now