We are working closely alongside a Local Authority in Lincoln to assist with the appointment of a Customer Service Advisor Care & Wellbeing Hub, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £12.76 - £16.49 per hour
Summary:
The Customer Service Advisor will work within Lincolnshire County Councils Customer Service Centre, acting as the first point of contact for a wide range of council services, with a primary focus on Adult Care. The role involves handling complex, sensitive, and sometimes emotive contacts from members of the public and professionals via telephone and email, using a strength-based approach to support residents and ensure appropriate outcomes.
Responsibilities:
* Act as the first point of contact for Adult Care, Carer Services, and Wellbeing Services
* Handle incoming telephone and email enquiries from the public and professionals
* Use a strength-based conversation approach to support residents and enable positive outcomes
* Gather accurate and relevant information to determine the most appropriate response or service pathway
* Respond to safeguarding concerns and service access requests in line with procedures
* Manage complex, sensitive, and emotive conversations professionally and empathetically
Essentials:
* Experience working in a busy customer service or contact centre environment
* Strong customer-focused approach with excellent communication skills
* Ability to manage sensitive and complex conversations calmly and professionally
* Excellent typing skills and confidence using IT systems and databases
* Ability to multitask and accurately capture information during live calls
Please note:
* You should be available to work immediately or at a short notice.
* You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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