Property Manager (Estates)
Location: Harlow (CM20)
Salary: Up to £40,000 (dependent on experience)
Hours: 37 hours per week
Working Pattern: Hybrid - 3 days office-based, 2 days remote
Portfolio: 15-18 sites, approx. (Apply online only) units (within a small catchment area around London)
About the Role
We are seeking an experienced Property Manager (Estates) to oversee a portfolio of residential developments. You'll ensure exceptional service delivery, legal compliance, and strong stakeholder relationships while managing day-to-day operations and planning for long-term success.
Key Responsibilities
Client Service & Communication
Respond to all communications promptly (48 hours for written, 24 hours for calls).
Maintain professional, courteous relationships with leaseholders, contractors, and stakeholders.
Provide regular updates to development directors and continuously improve service levels.Property Management
Oversee day-to-day operations across assigned developments.
Ensure smooth handovers between managing agents and maintain accurate development plans.Legal & Compliance
Interpret and uphold leases and contracts.
Stay current with legislation and industry codes of conduct.
Organize and minute AGMs, EGMs, and residents' meetings.Financial Management
Prepare and present annual service charge budgets.
Liaise with credit control for recovery of service charges.
Monitor financial positions and authorize invoices.Services & Assets
Ensure all assets (lifts, gates, emergency lighting) have maintenance contracts and statutory testing.
Manage service contracts for cleaning, gardening, and other site services.
Review utility suppliers for best value.Health & Safety
Keep documentation up to date and ensure compliance.
Address issues raised in reports promptly.Insurance
Maintain appropriate insurance policies and manage claims.Major Works & Site Maintenance
Plan and implement major works projects within budget.
Conduct regular site visits and issue reports within 48 hours.About You
Minimum 2 years' experience in property management.
Ideally ATPI qualified.
Strong communication and organizational skills.
Valid driving licence for site visits.Benefits
Up to £40k salary
33 days holiday (including Bank Holidays)
Hybrid working (3 office days per week)
Private medical insurance & Group life cover
Pension contribution (4%)
Flexible working & career development opportunities
Charity day, team socials, and positive working environment
Eyecare vouchers & parental responsibility leave
Payment of professional membership fees (TPI)