JOB TITLE – Front of House Manager
DEPARTMENT – Front Office
CONTRACT TYPE – Permanent
RATE OF PAY – £36,000 per year plus potential performance-related bonus and benefits
HOURS – Full Time
LOCATION – Newport, NP18 2LX
ID – Req5597
OVERVIEW
Join the ‘Greatest story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Front of House Manager at Ty-Newport Hotel, part of our extensive opportunities from ‘Manor to Marina’.
OUR IDEAL HERO WILL HAVE
* A highly skilled manager with a strong, hands-on leadership style—someone who tackles challenges head-on and thrives under pressure.
* Outstanding people management skills—ability to inspire, organise, and lead a high-performing team.
* Rooms Division expertise—experience in this sector is essential, especially in a high-volume, quality-driven environment.
* Flexibility and dedication—going the extra mile for our guests.
* A passion for excellence—commitment to delivering flawless service.
* Opera system knowledge—advantageous but not essential.
IMPLEMENTING OUR ‘YES YOU CAN’ PHILOSOPHY, YOU WILL
* Maintain the highest service quality across the Resort.
* Provide seamless operational support for a smooth guest experience.
* Anticipate guest needs and create memorable moments.
* Remain calm under pressure, especially during peak times.
* Convert first-time guests into loyal visitors through exceptional service.
REWARDS AND RECOGNITION
As a ‘Hospitality Hero’, enjoy benefits such as:
* Career development training from day one
* Discounts on food, beverage, and hotel stays
* Discounted leisure memberships
* Free virtual GP appointments
* Wellbeing support helpline
* NEST pension scheme
* Social Club and staff appreciation events
* Monthly and annual awards
GROW WITH US
As part of the Celtic Collection, you'll be able to:
* Be supported to do your best work
* Be proud to be part of our team and recommend us
* Work in an inclusive, friendly, positive environment
* Learn, grow, and try new things
* Be recognized and valued for your contributions
* Contribute to our shared ambitions daily
RECRUITMENT INFO
We reserve the right to close this campaign early if we receive a high volume of applications. All applicants must be eligible to work in the UK, with proof required during recruitment. We are an equal opportunities employer and welcome applicants of all ages.
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