About us Are you IN-SYNC? We're leading the way in self-employed financial services. Want to be part of it? We’re a fast-moving business that never stands still; we constantly innovate and improve. We offer coaching and professional study support in a fun and friendly environment. At IN-SYNC, you’ll be challenged and trusted to use your expertise and initiative to grow. We put people first, whether it's our team, our customers, or our business partners in our mission to help self-employed people. We feel everybody has a role to play and by working together we can make this vision a reality. If you’re looking for a career and not just a job, you’re in the right place. We like people with the courage to challenge, the hunger to succeed and the motivation to just get things done. About the Role Do you have a background in Tax Accountancy and experience leading high-performing teams? Are you ready for your next step into a strategic leadership role? Do you thrive in a fast-paced, target-driven environment where commercial thinking meets operational excellence? Job Opportunity The Tax & Outsourcing team at IN-SYNC delivers exceptional support to our self-employed clients, ensuring tax returns are completed accurately and submitted to HMRC on time. We are now seeking an experienced and commercially-minded leader to join us as Manager of Tax Services. As Manager, you’ll use your deep knowledge of tax, accounts, and HMRC legislation to lead a high-performing team, improve processes, drive commercial results, and champion a client-first approach. This is a hands-on, sales-focused role, where you’ll be expected to lead from the front — especially during peak periods. Key Duties for This Role •Own departmental KPIs including sales targets, revenue per client, upsell rates, and retention. •Create and embed a sales-focused culture within the service team. •Collaborate with Sales, VAT, and Underwriting teams to drive service-led growth and ensure seamless handovers. •Contribute to cross-functional initiatives such as pricing strategy, retention projects, and commercial reporting. •Maintain strong stakeholder relationships across the business to align on shared client outcomes. •Ensure smooth and timely onboarding of new clients from Sales with defined handover SLAs. •Improve efficiency and throughput, reducing resolution times and increasing conversion to higher-value services. •Support the Operations Director by identifying and eliminating operational blockers. •Provide data, reporting, and presentations to support strategic decision-making at board level. •Stay on top of HMRC rules and ensure team-wide compliance. •Set clear KPIs and performance goals aligned with team and business revenue targets. •Foster a high-performance culture with coaching, recognition, and accountability. •Conduct regular 1:1s and support underperforming team members through proactive coaching. •Develop commercial awareness within the team — connecting service delivery with business outcomes. •Champion a collaborative, competitive, and “win together” mindset across the department. •Complete Self-Assessment return compliance audits Company Benefits On-site Parking 22 days annual leave, increases to 25 days with Length of Service NEST Pensions Auto-enrolment Cycle to Work Scheme Professional study support and Training Partnership with ILM Access to Medicash (Healthcare cash plan & additional perks) Essential Skills Essential Skills •Minimum 2 years’ experience in an accounting environment, managing a team in a fast-paced, client-facing environment. •Experience working in a commercial or sales-led business. •Strong leadership skills with the ability to coach and motivate teams to deliver against targets. •Strong knowledge of UK tax legislation and regulations •Solutions-focused with a strong problem-solving mindset and a passion for continuous improvement. •Focus on KPIs, conversion metrics, and upsell opportunities. •Highly organised with strong time management and prioritisation skills. •Excellent communication and stakeholder management skills. •Prior experience using a Practice Management Software Desirable Skills •A background in Tax Accountancy or experience working with self-employed clients. •Experience managing cross-functional projects or formal qualifications in project management. •Minimum accounting or Tax qualification (AAT, CTA, ATT).