Telecare Equipment Installer Location: Forest of Dean, Gloucester Contract Type: Permanent Hours: 37.5hrs, Monday to Friday 0830 - 1630 hrs Salary: £28,258.05 We are seeking a dedicated and customer-focused Installer to join our team on a permanent contract in the Forest of Dean area As an Installer, you will visit customers in their homes to install, upgrade, and test digital telecare equipment, there will also be a requirement to install Keysafes. You will provide basic user guidance, ensuring all equipment is functioning correctly and that users feel confident and supported. This role includes participation in a weekend and bank holiday on-call rota approximately every 4-6 weeks, responding to urgent installation or maintenance issues outside of regular working hours. Key Accountabilities & Responsibilities Support the delivery of the company's Technology Enabled Care Services (TECS) installation and maintenance services by applying specialist knowledge and skills (training will be provided) Program, demonstrate and install technology in clients' homes and other premises, sometimes requiring basic DIY skills (e.g. fitting smoke detectors, key safes) Promote understanding with service users of how their technology solution works, providing clear explanation, instruction and supporting literature Effectively manage individual workload to deliver timely appointments in accordance with internal KPIs and external audits Deliver excellent customer service when visiting service users' homes to install and maintain equipment Maintain, repair or replace equipment as necessary and replace batteries on both a planned and responsive basis Arrange removal of equipment no longer required and assist in stock management Assist with asset management and stock control measures including storage, tracking, and recycling Complete client assessments and obtain client details for inputting on call handling database Responsible for safe use of vehicles, tools and equipment in line with Taking Care policy and procedures Essential Requirements