Service Charge Officer
£35,224 per year
Hybrid - Peterborough, Boston, Rushden or Milton Keynes
Permanent, Full Time
Are you experienced in service charges, finance, and customer communication? AtAmplius,we’relooking for a Service Charge Officer to help deliveraccurateand transparent service charges across our housing portfolio.You’llwork closely with teams across Finance, Housing, Property and Homeownership, ensuring customers receive clear information, excellent service, and value for money, while supporting compliance and continuous improvement.
Salary: £35,224 per year
Contract: Permanent, full time
Your week: 36.25 hours Monday to Friday 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Peterborough, Boston,Rushdenor Milton Keynes office.
Snapshot of your role
* Produce and issue annual rent and service charge review notifications, ensuring information is clear, accurate, and accessible for customers.
* Set and monitor service charges across all tenures, working collaboratively with Housing, Property, Assets, Homeownership and Specialist Services teams.
* Prepare and distribute leasehold for the elderly, variable, homeownership, and right to buy accounts in line with tenancy agreements and leases.
* Respond to customer queries relating to service charge budgets and accounts, providing accurate information and maintaining high levels of customer satisfaction.
* Support local authority Housing Benefit reviews by generating and supplying relevant financial information.
* Administer service charge invoices, including raising orders for management company invoices and maintaining accurate financial records.
* Support compliance with legislation, internal controls, policies, reconciliations, and continuous improvement across service charge systems and processes.
Whatwe’relooking for
* AAT qualification.
* Strong knowledge of service charge processes, legislation, and rent and service charge management.
* Experience of service charge budget setting and accounts production.
* Excellent communication and stakeholder engagement skills, with the ability to explain financial information clearly to customers and colleagues.
* Experience of working collaboratively with operational teams and building effective working relationships.
* Strong problem-solving skills, financial awareness, and attention to detail.
* Proficiency in Excel and service charge systems.
* A professional, resilient, and proactive approach, with high ethical standards and a focus on continuous improvement.
Please read the attached Job Description before applying so you get the full scope of the role.
You can read about our colleague benefits here - Amplius colleague benefits
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing Date: 10 June 2026
Phone screening: 5 June
Interviews in Peterborough: 9 June
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
If you have any questions, please contact theAmpliusTalent Team and we’ll be happy to assist you.
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