Service Charge Officer – £32, to £34, – South Hertfordshire (Hybrid)
3 days in the office | Permanent | Full-time (37 hours/week)
Looking to grow your career in housing finance? We’re hiring a Service Charge Officer to support rent, service charge, and accountancy processes for a socially focused organisation based in South Hertfordshire. This is a great opportunity for someone with a strong eye for detail and a passion for financial accuracy to make a meaningful impact in a purpose-driven setting.
Key Responsibilities
1. Assist in calculating new service charges and reviewing historical charges for accuracy
2. Analyse transactional service charge data and maintain records using spreadsheets and financial systems
3. Post tenant rent payments onto the housing management system in a timely and accurate manner
4. Respond to rent-related queries and carry out monthly rent reconciliations
5. Process approximately 50 invoices annually, ensuring accuracy, proper coding, and prompt payment
6. Manage the aged debt process and support actions to recover outstanding balances
7. Demonstrate and document payment workflows for external audits and internal compliance
Why Work Here
Join a purpose-driven organisation committed to providing safe, affordable housing and building thriving communities. You'll work in a supportive, collaborative team where your contributions truly matter. Enjoy a hybrid setup (three days in the office), 27 days’ holiday plus bank holidays, up to 12% pension contribution, bonus scheme, health benefits, and access to wellbeing and lifestyle perks. This is more than a role—it’s an opportunity to grow and make a real impact.
Person Specification
8. Proven experience or familiarity with rents and service charges is highly desirable, especially within a housing or property finance context
9. Advanced Excel skills with the ability to confidently manage and analyse large datasets using formulas, pivot tables, and lookups
10. A meticulous eye for detail and a naturally analytical mindset, with a commitment to accuracy and getting things right first time
11. Someone proactive and eager to grow—this role offers the chance to take on increasing responsibility and develop your skillset in a supportive, hands-on environment