Mid Cheshire Hospitals NHS Foundation Trust
Clerical Officer/Receptionist - Urology Outpatients
The closing date is 23 April 2026
To provide a comprehensive administration and clerical service to the Urology Outpatients department. The successful candidate will work Monday - Friday, with one/two late nights per week until 8pm (No weekend or bank holiday shifts as we are an outpatient only department).
Key requirements of the post include:
* Welcoming patients/relatives/carers and other visitors into the workplace.
* Answering and resolving patient queries in person or via telephone.
* Ensuring all data/information is maintained to the agreed quality standard and available at the right time and place.
* Ensuring all clinic outcomes are completed and up to date, including relevant coding of patients' records.
* Working alongside our existing receptionist to manage clinic workloads, including cashing up outcomes and transfer of clinic notes.
* Health Records management: retrieval and preparation of health records. Filing patient information/data.
* General administration: printing correspondence, e‑mailing reports/letters according to the requirements of the service, validating waiting lists and booking appointments as required.
* Maintaining the case note tracking system, ensuring that individual health records can be located in a timely manner.
* Covering one/two evening reception shifts per week: 12pm - 8pm (flexible with working hours as required).
Main duties of the job
The successful candidate will be expected to provide a comprehensive reception and clerical service in our busy Urology Outpatient Department.
The post holder will also provide relief cover for members of the team during times of annual leave and sickness, organising workload to maintain an efficient and professional service.
Job responsibilities
* Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly.
* Provide a comprehensive clerical service to the Divisions, undertaking all relevant work‑related tasks including retrieval, preparation and filing of patient information/data, booking appointments, correspondence, photocopying, faxing and emailing, distributing reports and letters according to the requirements of the service.
* Maintain systems and processes to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard.
* Update patient information/data when patients have been seen, according to the agreed quality standard, locate and retrieve supplementary documentation for patient information/data as required, filing diagnostic reports and essential documents in the appropriate place.
* Maintain the case note tracking system, ensuring that it is functioning correctly, promptly solving and/or reporting difficulties and hold‑ups.
* Be able to use the required electronic systems for correspondence, clinic management and the retrieval of results, as and when required.
* Maintain constructive relationships with others, within and across Divisions and externally, to improve the effectiveness and efficiency of services to patients.
Person Specification
Qualifications
* GCSE Math & English (C or above / equivalent)
* Previous Office Experience
* Understanding of Data Protection & Confidentiality
* IT Skills
* Knowledge of medical terminology
* Knowledge of Trust systems
Skills
* Ability to communicate verbally / written
* Ability to work under pressure
* Ability to work as part of a team
* Ability to take personal responsibility
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Address
Urology Outpatients, Ward 8, Leighton Hospital
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