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Technical support engineer

Bridgwater
Booth Welsh Ltd
Technical support engineer
£30 - £40 an hour
Posted: 7h ago
Offer description

Knowledge, Skills, Qualifications & Experience

Knowledge & Skills

Essential

You will have good communication and presentation skills, being able to liaise with a variety of stakeholders across the wider business at various management levels from mid management up to director level.

You will need to:

* Have a growth mindset

* Be resilient, adaptable and have a willingness to learn and develop

* Understand an individual level of knowledge and where to receive guidance

* Be able to work and act autonomously

* Be pragmatic and practical in your approach to developing solutions

* Be able to demonstrate an ability to resolve straightforward issues of low complexity/risk in own technical discipline/area autonomously

* Be a competent user of Microsoft software

Qualifications & Experience

Essential

* Degree (or equivalent) in Engineering or other Science

* Demonstrable evidence of problem solving and stakeholder management

* Strong communication skills in English

Desirable

* Previous experience working in the Nuclear Industry

* Experience of working on a construction site

* Working in engineering design

* EPR building, plant and system knowledge

* Safety Case Knowledge and previous experience of Nuclear Safety Categorisations

Day-to-day whilst working in the wider organisation:

* Support the drafting of engineering modification responses under supervision, ensuring alignment with project standards and expectations across stakeholders.

* Engage directly with construction teams to maintain visibility of programme drivers and incorporate emerging site priorities into technical planning.

* Coordinate and contribute to the delivery of SFS workshops, capturing outputs and ensuring actions are closed efficiently across disciplines.

* Maintain Technical Branch coordination of the Standard Field Solutions (SFS) information, driving resolution progress and ensuring alignment with field conditions.

* Collate and synthesise technical information from multiple sources to support standardisation and issue resolution.

* Contribute to process documentation activities, helping to identify inefficiencies and embed continuous improvement practices.

* Take responsibility for developing and maintaining PowerBI dashboards used to monitor resolution activity and inform governance reporting.

* Facilitate learning sessions and multi-disciplinary reviews, ensuring knowledge transfer is captured and disseminated effectively.

* Assist in the creation and improvement of procedural documentation and insight responses to reflect lessons learned and support quality delivery.

* Own and manage updates to the JDO SharePoint site, keeping content current, accessible, and engaging for the project team.

* Coordinate technical resolution actions across disciplines, ensuring timely updates to action trackers and proactively following up on overdue items to support efficient issue closure.

* Operate within established JDO governance and reporting lines, supporting the broader objectives of the Technical Resolution function under the direction of the Transverse Technical Manager

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