Job Title: Change Agent – Customer Experience & Operational Support
Location: Manchester Airport
Pay Rate: £14.06 per hour
Shift Pattern: Monday to Friday, 6am–2pm and 10am–6pm (flexibility required)
Contract via Morson Talent Working on behalf of Manchester Airport Group
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Be Part of Transformational Change at Manchester Airport
Morson Talent is recruiting experienced Change Agents to support Manchester Airport's transition to new self-check-in and self-bag drop systems. This role goes beyond front-line customer service — its an opportunity to apply your skills in training needs analysis, change implementation, and data-informed support in a live operational environment.
You'll be at the heart of a major change programme, helping passengers navigate new technology while also identifying where additional support, training, or process adjustments may be required. Your observations and feedback will help shape future training, improve customer experience, and inform operational decisions.
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Key Responsibilities
• Support passengers as they adapt to self-service check-in and bag drop processes
• Identify knowledge or skill gaps and communicate insights to support effective training responses <...