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Join to apply for the Development Advisor - OLM/SS/HR role at NHS Business Services Authority
As the NHS Workforce solution moves into a transformational new era there is an exciting opportunity to join the national ESR Team, responsible for delivery of the largest HR, Payroll and Learning management solution and service in the World, to support the next exciting chapter in Workforce Services at NHSBSA.
The Department of Health and Social Care has commissioned the NHSBSA to lead the Future NHS Workforce Solution Transformation Programme, to identify and deliver the Future NHS Workforce Solution to over 1.8 million NHS colleagues in England and Wales.
It is anticipated that the new supplier will be chosen by Autumn 2025, beginning a significant transitional period as they take on responsibility for running the existing service, whilst configuring the Future Workforce Solution in parallel.
Consequently, we are seeking additional Development Advisors to support the various workstreams across the ESR Operations and Development team to ensure that we continue to deliver a world-class service to our users throughout a period of significant transition. You will become part of a team of subject matter experts working directly with users, external stakeholders and suppliers to ensure that the current solution continues to meet and exceed expectations.
Remote interviews are expected to be held mid-end August.
Previous applicants need not apply.
What do we offer?
* 27 days leave (increasing with length of service) plus 8 bank holidays
* Flexible working (we are happy to discuss options such as compressed hours)
* Flexi time
* Hybrid working model (we are currently working largely remotely)
* Active wellbeing and inclusion networks
* NHS Car lease scheme
* Access to a wide range of benefits and high street discounts!
Main duties of the job
You will work within a dedicated team of subject matter experts to deliver a World-class service. You will be able to demonstrate these essential skills and knowledge:
* Have ESR functional experience across the specific areas
* Be committed to ensuring that ESR is the best possible solution for all our user organisations and employees
* Have the ability to translate business requirements into clear functional requirements to provide solution enhancements to ESR
* Excellent written and verbal communication skills
* Attention to detail and high standards of accuracy in both written and verbal work.
* Self motivated, proactive, and tenacious with high level of customer focus
* Networking skills, ability to form and develop close working relationships and deal with people from all levels
* Ability to negotiate, persuade, and influence senior stakeholders
* Strong planning and organisational skills
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.
As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job Description
In this role, you are accountable for:
* Leading on design and production of educational materials and documentation and deliver ESR functional demonstration sessions to operational sites and other organisations.
* Providing specialist functional advice, support and guidance to NHS organisations across ESR generally.
* Delivering ESR system demonstrations and familiarisation sessions for the specific areas covered by the role.
* Acting as an ambassador for ESR, understanding the benefits that it delivers and the fit within the wider NHS context.
* Being conversant with planned developments within the NHS in order to ensure that the system is tailored to the requirements of these in the ongoing delivery of the same.
* Assisting in the provision of guidance and support to the NHS ESR User and User Groups and the Head of of Development and Operations.
* Acting as a key individual with regard to problem solving within NHS organisations. Developing an acute knowledge of how the system works so that quick and accurate guidance can be given to NHS staff who use ESR. This will include interaction with supplier support teams and systems.
* Reacting to Service Requests (within agreed timeframes) that are assigned to the team in the areas of HR, Self-Service and Learning Management liaising with the supplier and Users as required
* Providing guidance on the use of User Responsibility Profiles and ESR functionality, providing clear, concise, straight-forward guidance on the best way forward and good practice.
* Maintaining an advanced, sophisticated, highly-developed knowledge of Oracle / ESR. Keeping up to date on system developments and system enhancements and communicating these where relevant.
* Developing a full understanding of each module within ESR, including learning administration, human resources, payroll, reporting, finance, career management, self-service, data warehouse, inter authority transfer, work structures and absence.
* Maintaining an up to date knowledge around system interfaces and national initiatives concerning Oracle / ESR.
* Maintaining and developing knowledge around the concepts of ESR and how each module interacts with other modules. There will be a requirement to communicate this information in an effective way to NHS organisations.
* Maintaining an understanding of NHS terms and conditions of service, legislation and national strategies that have an impact on ESR and propose actions/plans to address any emerging requirements from these.
* Maintaining a general understanding of how payroll and human resources departments operate.
* Answering ad hoc queries raised through site visits, meetings with NHS staff and other key stakeholders that are not addressed through existing guidance or documentation.
* Communicating with all levels of NHS staff, all types of NHS organisations, external organisations and individuals associated with the programme such as contractors or consultants. Establishing working relationships with key operational and strategic staff.
* Ensuring that the views and concerns of staff using the system are relayed and passed on to the appropriate teams, but also ensuring that any perceived negative information around key functionality is delivered fairly and honestly and dealt with in the appropriate way;
* Supervision of team members.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Human Resources, Administrative, and Management
* Industries
Government Administration
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