Creditor Services Associate – RSM UK
Location: Kingston upon Hull, England, United Kingdom
Join RSM UK, one of the world’s largest networks of audit, tax, and consulting firms, as a Creditor Services Associate. We are a fast‑growing firm with ambitions to become the premium adviser to the middle market globally. This role offers an opportunity to build a future and make an impact.
The RSM Creditor solutions team provides a range of market‑leading products and services, supporting businesses across the UK. In this role you will work with our debt recovery team to manage a mixed portfolio of accounts, including distressed utility debt and sales ledger review and recovery of distressed and insolvent businesses.
About the Role
You will support the debt management team in managing a mixed portfolio of accounts and will play an integral role in driving growth and building and enhancing relationships within these sectors.
Responsibilities
* Build and maintain a strong network across restructuring, advisory, and invoice finance teams to drive growth and enhance recovery prospects within the debt management function.
* Manage a portfolio of distressed and insolvent cases, conducting onsite reviews, debtor investigations, and recovery actions while ensuring all defined processes are followed.
* Provide regular progress updates, analysis, and outcome reports to clients and stakeholders, maintaining transparency and supporting informed decision‑making.
* Champion continuous improvement by leveraging technology and digital solutions to enhance efficiency, reporting, and delivery of a premium service to clients.
Qualifications
* Experience in a telephone‑based, business‑to‑business debt collection role, with an understanding of insolvency.
* Previous exposure to clients in the utility or lending sectors is desirable.
* Strong relationship‑focused professional who can build and maintain strong client and stakeholder relationships.
* Collaborative team player who works effectively across teams to deliver integrated solutions.
* Occasional travel to our Brentwood office and to client sites will be required.
Benefits
* Hybrid and flexible working.
* 26 days holiday (option to purchase additional days).
* Lifestyle, health and wellbeing benefits, including financial wellbeing tools, an electric car scheme and access to a virtual GP.
* Access to a suite of 300+ on‑demand courses developed by our in‑house Talent Development team.
Seniority Level
Mid‑senior level
Employment Type
Full‑time
Job Function
Other
Industries
Accounting
Diversity and Inclusion
At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client’s needs.
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