ClaimSorted is looking for an experienced Team Leader to join our talented Claims Department. This person will lead a team of expert Claims Handlers, ensuring top performance levels for the business and our customers. They will be responsible for driving high performance against team and individual KPIs, including quality, productivity and customer satisfaction. This is a hands-on role perfect for someone who thrives in a fast-paced, mission-driven startup environment.
About ClaimSorted
ClaimSorted is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making coverage decisions and issuing payments.
We’ve secured multi-million dollar funding and are backed by top investors, including Y Combinator, with a strong pipeline of customers that features some of the largest insurance companies in the world. More at: claimsorted.com.
Responsibilities
* Line management of a team of Claims Handlers, including all HR and Performance management
* Drive top performance and KPI achievement in your team
* Claims workflow allocation and capacity planning to achieve high productivity and quality results for customers
* Quality Assurance checks and coaching to improve quality of claims handling
* Maintain detailed and robust oversight of the claims portfolio, including the escalation of any risks
* Management of a small portfolio of insurance claims to maintain your technical claims handling expertise
Skills and Experience required
* A minimum of 3 years experience in an Insurance Claims Leadership Role managing +8 Direct Reports
* Previous experience leading in a start-up high-growth company
* Deep expertise claims handling and insurance best practices
* Ability to use data to drive understanding and decision making
* Experience coaching colleagues to achieve improved quality and productivity
* Ability to inspire and achieve top performance from your team
* Highly organised and able to self-prioritise workload for the benefit of business and customer
* A team player, always willing to support colleagues to achieve the right results
Perks
* Generous, transparent compensation & equity
* 30 days of remote work abroad annually
* 28 days of leave annually
* Health Insurance
* Training budget
* Company offsites
* Be part of a passionate team solving hard problems
* Work closely with founders and learn how to scale a startup from 0 to 1