Grade 9 (SCP 23-25) | Permanent | 37 hours per week Based in Shrewsbury (travel across Shropshire required) Help create quality homes and vibrant communities STAR Housing (Shropshire Towns & Rural Housing) manages around 4,100 homes across the Oswestry and Bridgnorth areas. We provide repairs, tenancy management, lettings and housing support services to residents. Our vision: "Listening to our residents, together we create quality homes and vibrant communities." What you'll be doing · Be the main front-line contact for tenants and residents in a designated patch, providing a high-quality, customer-focused housing management service. · Carry out proactive estate and tenancy management including audits, inspections and monitoring of estate services. · Resolve neighbourhood issues using negotiation and mediation; manage neighbour disputes. · Investigate anti-social behaviour/harassment cases, gather evidence and take appropriate tenancy enforcement action (including legal/court activity where required). · Support lettings and allocations processes to minimise rent loss and ensure policies and procedures are followed. · Identify and work with partners to provide support for vulnerable tenants, working within safeguarding requirements. · Manage caseloads, maintain accurate records and update systems; provide monthly performance information. What we offer · Local Government Pension Scheme (LGPS). · Annual leave: 28 days rising to 33 days after 5 years (plus bank holidays and Christmas closure arrangements). · Flexible Working Hours Scheme. · Mileage reimbursement at 45p per mile for STAR Housing business travel. · Training and development in a supportive team environment. Essential information · Access to a suitable vehicle for work and willingness to travel across Shropshire. · DBS check required (with repeat checks at predetermined intervals). · Normal hours: 8:45am-5:00pm Mon-Thu and 8:45am-4:00pm Fri (occasional evening work may be required). Ready to apply? Salary: £34,434-£36,363 Closing date: Sunday, 8 February 2026 PandoLogic. Keywords: Housing Counselor, Location: Shrewsbury, ENG - SY3 8PN