Service Support Advisor Newcastle upon Tyne Hybrid working (2 days in office at One Strawberry Lane and 3 days working from home) Full time (37.5 per week) Salary £25,264 pa, with brilliant benefits including health cash plan Home, a place where you belong How would you like to work for officially the 4th Best Workplace in the UK? Come and join us as a Service Support Advisor in our Customer Contact Centre in the heat of Newcastle, we work in the most technologically advanced office building in the region We are Home Group a social enterprise that supports some of the most vulnerable in society, including people with mental and physical health issues. Are you up for a new challenge in supporting our customers? If so, we are looking for brilliant new colleagues to join our European award-winning team. (I Know, thats impressive) This isnt just any old role, were looking for service support heroes. Typical day as a Service Support Advisor Provide a customer specialist repairs and maintenance service Assist our Customer Service Advisors and our Contract Surveyors regarding contract and technical issues Dealing predominantly with complex requests from our contractors and assist in complaint resolution with our colleagues Share knowledge on repairs diagnostics with internal and external stakeholders. Fancy going home each day knowing that you have helped change our customers lives for the better. Youll do that here, working for one of the top 10 Great Place to Work in the UK You bring Previous experience of dealing with technical diagnostic issues over the telephone with customers and contractors A strong advocate in developing, rolling out up-skill plans for Customer Service Advisor to help build our in-house capabilities Knowledge of or experience of project manage service transfers into Customer Service Centre and handle complex complaints, issues surrounding contract exclusions and re-charges Strong customer service skills and be able to empathise with customer needs Contract management knowledge and experience A team player attitude and are effective in self-management and prioritisation of daily workload. Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship toexternalcandidates for this role. This remains under regular review Our team Looking for a job where you really belong? Where you can be, well you Bring your uniqueness, brilliant skills, and awesome experience to deliver amazing things for our customers. Youll join our team, who come from different walks of life and are here to support you as you make yourself at Home Job details 37.5 hours per week between the hours of 8am 6pm Monday to Friday This is a hybrid role, and youll spend at least of those 2 days in the office and 3 days working from home. A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work Whats in it for you? 34 days leave (includes bank holidays and a me day to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too. Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more. Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us Colleagues really matters to us, thats why were the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them. We Grow Our Own colleagues (not literally of course), when youre ready for the next step in your career, you can grow with us. Generous pension scheme with life insurance of 3x salary. See our full range of benefitson our website. Find out more Click APPLY NOW to see our Job Title Job Description, find out about us and for help to apply. Sometimes we close a job early, so dont delay or you might miss out. Finally, let us know if theres anything we can do, to help you shine in our process by making reasonable adjustments at