The Junior Sommelier is responsible for providing a warm, friendly and efficient food, beverage and wine paring service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations. The role operates on a shift-based system including evening and weekend working in line with the seasonal needs of the business. Contract: Full Time - Permanent Key Duties & Responsibilities: Assist in creating a warm and welcoming environment for guests Ensure that all guests’ requests and queries are responded to promptly and effectively, ensuring exceptional service is delivered to guests at all times Familiarise yourself with the menu, in order to answer any questions guests may have, including tailoring beverage recommendations and wine parings to complement menu choices and individual preferences Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately Ensure an efficient and safe delivery of all food and beverage orders Set up, clear and promptly service tables after use Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required Deal with any guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures Assist in the set up and preparation, and provide service duties for functions as required Any other duties as directed by the Macleod House & Lodge Manager or other member of the management team Qualifying Criteria: Experience of working in a similar role and/or environment (preferably in a high end restaurant or hotel) Ability to demonstrate a passion for wine Desire to grow knowledge and skills in a luxury dining environment High standard of personal presentation Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels Passion for delivering exceptional guest service Courteous and pleasant attitude towards guests and colleagues Ability to work as part of a team Good attention to detail Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision Positive and flexible approach to work (weekend and evening work will be required)