Overview
Harnham Greater London, England, United Kingdom
Senior CRM Manager
Hackney, London – 3 days in office
Up to £60,000
The Company: Join a fast-growing retention agency with a specialist focus on CRM and email marketing. With a team of 11, they exclusively partner with leading D2C ecommerce brands, working hands-on with Klaviyo and Shopify. As a Klaviyo Platinum Master Partner, they’re trusted by ambitious brands to take their retention strategies to the next level.
Role & Responsibilities
* Lead and mentor a team of 3 CRM specialists.
* Act as the strategic lead across multiple ecommerce client accounts.
* Develop and optimise lifecycle marketing strategies within Klaviyo.
* Own CRM performance metrics and client reporting.
* Partner with internal creative teams to deliver impactful campaigns.
Requirements
* Strong background in CRM strategy with hands-on Klaviyo expertise.
* Ecommerce and Shopify experience is a must.
* Proven leadership experience (managing at least one direct report).
* Previous agency experience or time spent in a high-growth D2C brand.
* Confident balancing client strategy with team leadership.
* Salary up to £60,000
* Hybrid setup: 3 days a week in their new Hackney office.
* People-first, social culture with regular team events.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Marketing
* Industries: Staffing and Recruiting
Referrals increase your chances of interviewing at Harnham by 2x
#J-18808-Ljbffr