Lead IT Engineer (Head of Internal IT) Department: Internal IT Location: Farringdon (3 days per week in office) We are partnering with a growing, technology-led organisation of approximately 115 employees to hire a Lead IT Engineer to own and run their internal IT function end-to-end. This is a hands-on leadership role combining strategic direction with day-to-day support. The successful candidate will define and manage the IT environment across devices, Microsoft services, business systems and security, ensuring a simple, secure and cost-effective experience for employees. Within 3-6 months, they will hire a junior IT engineer, while remaining accountable for delivery and escalation. Key Responsibilities IT Ownership & Strategy Own the IT roadmap, standards and tooling across the organisation Provide commercially sound recommendations on devices, licensing and cost optimisation Balance strategic planning with operational delivery and user support End User Computing & Infrastructure Manage Windows endpoint environment (Intune, Autopilot, device lifecycle, security baselines) Administer Microsoft 365 and Azure (identity, access, compliance, integrations) Business Systems & Data Support and optimise core platforms including Dynamics 365 F&O, Monday.com, Zoho and HubSpot Lead initiatives to align and integrate data across systems Manage third-party vendors and application support User Support & Operations Act as primary IT contact and escalation point Resolve first-line issues across devices, connectivity and applications Deliver effective onboarding/offboarding and maintain user documentation Cyber Security & Compliance Maintain endpoint security, patching, access control and monitoring Support ISO 27001, Cyber Essentials Plus and audit requirements IT Service Management & Process Own ITSM processes and tooling (e.g. BMC Helix or equivalent) Drive automation, documentation and scalable processes Maintain accurate asset, licence and configuration records Team Development Recruit and manage a junior IT engineer within 3-6 months Requirements Proven experience as the lead or sole IT professional in an SME (approx. 50-300 users) Experience working standalone or as the most senior IT resource within a small team Strong capability to balance strategic IT leadership with hands-on support Expertise in Microsoft 365, Azure, Intune and modern endpoint management Experience supporting SaaS business systems and managing vendors Exposure to cyber security frameworks (e.g. ISO 27001, Cyber Essentials Plus) Familiarity with IT service management systems (e.g. BMC Helix or similar) Experience delivering system/data integration or improvement initiatives Strong communication skills with a pragmatic, commercially aware approach