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Old Trafford, Manchester, UK (4 days on-site)
Salary: £26-27k per annum
iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP. Known for its client-focused approach and strategic consultancy, it helps businesses align technology with growth goals.
We are offering an exciting opportunity for an experienced 1st Line Support Engineer to join our growing team. In this role, you will uphold high standards of client service as the company expands its delivery capabilities.
Key Requirements:
* Reliable and self-driven professional with a proactive work approach.
* Strong problem-solving skills with effective application of technical knowledge.
* Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution.
* Minimum of 2 years' experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on delivering excellent customer service.
Responsibilities:
* Support and administer systems including Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure.
* Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and network hardware and cabling.
* Implement and maintain MDM solutions such as Intune, utilizing PowerShell for scripting and automation.
* Troubleshoot hardware, software, and networking issues, applying knowledge of TCP/IP, DNS, and DHCP.
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