Enterprise Customer Success Manager (US Hours)
As a Customer Success Manager, your mission is to ensure the success and satisfaction of our customers by building and maintaining strong relationships and providing support, training, and guidance to help them achieve their goals and maximize their use of our products and services.
Responsibilities
* Being responsible for the entire customer success cycle.
* Understand what is important for your customers and do your best to deliver.
* Responsible for all the commercials including renewals, upsell and cross-sells.
* Ensure value is received as an ROI and highlight the big success that is important to your customers.
* Serve as the main point of contact and liaison between clients and the rest of Intigriti’s team, including support, sales, and product teams.
* Collaborate effectively with the development teams to provide timely product feedback and serve as the customer advocate to resolve any issues.
* Drive product adoption and ongoing usage of Intigriti to secure and increase revenue.
* Implement process improvements and create scalable programs (e.g. customer health, onboarding, new feature adoption, QBRs) to drive customer success objectives.
* Keep customer information updated in our systems, to provide visibility on the commercial potential of each account and assure business continuity.
* Develop Success Plans for your customers to detect expansion opportunities.
What You’ll Bring
* You should have 2+ years of demonstrated B2B SaaS software customer success or consulting experience.
* Cybersecurity experience a plus.
* French, Dutch and English language skills, both verbal and written, are a must.
* Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills.
* You have a passion for awesome customer experience and a strong ability to balance customer needs and business priorities.
* You have previously worked with sales, partners, and/or customers in one or more roles in sales engineering, project management, and customer success.
* You are organized, an entrepreneur, a great listener, an effective communicator and possess the technical and domain skills to be consultative and credible in your approach.
* You are a proficient yet effective communicator over the phone, in person, and when delivering presentations.
Nice to Haves
* Experience using Planhat or a similar system.
Benefits
* Competitive salary and uncapped commission.
* 26 days of annual leave and Bank Holidays.
* Top‑notch Private Healthcare and Health Cash Plan.
* Hybrid working model.
* Initial home office budget.
* 2‑month work abroad policy.
* Great training and yearly learning budget.
* Employer pension scheme.
* Enhanced maternity pay.
* Social activities and team outings.
* Referral bonus.
* Employee Assistance Program.
* Great hardware and access to the best tools to be successful in your role.
* Mobile subscription contribution.
Why Join Us?
* Cybersecurity is a great place to be! The security industry is fast‑paced and continues to grow even during times of economic uncertainty.
* We provide a clear career path and learning budget to help set you up for success.
* Join a company that’s making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living.
* Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion.
* We’re the proud winners of the Deloitte Rising Star award in 2020 and the Deloitte Fast 50 award in 2021.
* We’re backed by top investors who are enabling us to grow internationally.
About Us
Intigriti is a rapidly expanding global cybersecurity company specializing in crowdsourced security services to help organizations protect themselves from cybercrime. Our industry‑leading bug bounty platform enables companies to tap into our global community of 125,000+ ethical hackers, who use their expertise to find and report vulnerabilities that may otherwise have gone unnoticed. More than 200 organizations, including Intel, Yahoo, and Red Bull, trust our platform to reduce the risk of cyber‑attacks and data breaches. With cybersecurity becoming an increasingly important issue, our complementary security testing services have been designed to help companies of all sizes keep their digital assets secure. Founded in 2016, Intigriti now has a global team of 100+ employees spread across Belgium, the United Kingdom and the Netherlands. And with the backing of our recent Series B Funding, we’re planning on taking our growth to the next level.
Are you ready to jump onboard the rocket ship?
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