The Old School Surgery and UWE Healthcentre Frenchay are seeking a highly motivated Care Navigator to join our friendly reception team. This part-time role involves a mix of early shifts (starting at 7:00 am) and late shifts (finishing at 7:00 pm). We are open to all work pattern requests.
Key responsibilities include:
* Being the first point of contact for patients face-to-face and via telephone, providing support and guidance on services.
* Handling administrative tasks such as processing documents, prescriptions, and GP requests.
* Maintaining a friendly and professional demeanor, especially in challenging situations.
* Using our online patient access system (Klinik) to monitor requests and triage patients.
* Booking appointments and ensuring accurate communication with clinicians.
* Managing telephone queries and acting as a liaison with GPs and practice staff.
* Participating in training and maintaining confidentiality at all times.
* Performing any other duties reasonably expected of the role.
Our team benefits from access to wellbeing support, social groups, a refurbished break room with free coffee, fresh fruit, snacks, and herbal teas, NHS pension, Cycle to Work scheme, and outdoor relaxation areas. We also host themed events and wellbeing activities, fostering a supportive and engaging work environment. We accommodate various working patterns and are confident you will enjoy working here.
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