Complaints Investigator (Night Shift) Location: Witney, Oxfordshire (OX29 0YL) Shift Pattern: 4 on, 4 off - 7:00 PM to 7:00 AM Pay Rate: £16.49 per hour Contract: Temporary About the Role Are you passionate about quality and committed to improving healthcare outcomes? Do you thrive in a structured, process-driven environment and enjoy getting to the root of complex problems? We're hiring Complaints Investigators to join a leading global healthcare and medical device manufacturer in Witney. This is not a customer service position - instead, you will play a vital part in analysing returned medical products, identifying causes of issues, and contributing to ongoing product and process improvements. Key Responsibilities Product Investigations: Conduct detailed investigations into returned medical products, identifying root causes and ensuring compliance with regulatory and quality standards. Data Analysis: Utilise internal software systems to track complaint trends and emerging patterns. Your analytical skills will be key to recognising recurring issues. Continuous Improvement: Suggest and implement improvements in workflows and documentation processes to boost efficiency and reliability. Cross-Functional Collaboration: Liaise with internal stakeholders and international colleagues to share findings and support broader quality assurance objectives. New Product Readiness: Participate in pre-launch readiness acti...