Job Description:
We are looking for a Deskside Support Engineer who will be covering the sites Samlesbury or Warton and will be required to travel and cover sites in North West when required.
The employee will be required to deliver the following activities:
• IMAC’s – Installations, Moves, Additions and Changes
• Break-Fix of all in-scope managed devices
• Hands and Eyes Support to visually verify the state of managed devices
• Desktop Support including special project activities
• Asset Management & Stock Management.
• To manage the lifecycle of loan user equipment
• Occasional travel required around the area to help cover Leave at sites (within a 2hr travel)
• Working directly along side the client managing own workload.
• Act as a central point of contact for the customer
• Liaising with other support teams
• Software and system fault diagnosis, analysis and fix.
• Take responsibility for stock used and follow the correct procedures regarding stock management.
• Case management of Incidents and IMAC’s in line with SLA’s
• Acknowledge and respond to emails from Team Leads and Manager
• Liaising with other teams or vendors to resolution
• Risk awareness of technology and business impact.
• Assisting with projects as they arise
• Proactively keeps customer updated with problem status at all times.
• Identifying and reporting risk as appropriate in accordance with the guidelines
• Manage Loan Pool laptops
• Comply with Asset Management policies
• Working Directly with the client - guiding them on the correct processes to follow to reach the required goal
• Manage self when executing Projects
ESSENTIALS SKILLS/QUALIFICATIONS:
Due to the customer requirements successful applicants must be eligible for UK Security clearance
• Clean Full Driving License
• Proven trouble shooting skills
• Previous experience in a similar role
• PC/Desktop Support knowledge including Microsoft Windows XP/7/10/11 and office applications
• Administering Windows Share\File permissions.
• Mobile connectivity (E.g. Android/IPhone)
• Knowledge of SCCM
• Good knowledge of HP Workstation, Desktops & Laptops
• Honest and dependable.
• Reliable.
• Punctual.
• Accepts and handles responsibility.
• Cooperates with supervisors.
• Willing to learn new skills.
• Speaks and listens effectively.
• Works with minimum supervision.
• Solves personal and professional problems.
• Excellent Communication and People skills.
• Friendly phone manner.
• Must be well organised.
• Must be able to deal productively with a high workload.
• Multi-tasking skills.
• A flexible approach and work alongside the various operational teams.
• Able to manage own overall activities
• May act as Project leader
• Manage escalations
• Scope and Plan Projects
• Professional image at all times
• Credible communicator at all levels within customer environment
• Broad range of knowledge across multiple IT systems
• Basic knowledge of Networks
• Basic knowledge of servers
DESIRABLE SKILLS/QUALIFICATIONS:
1. Microsoft Certification (MCSE/MCSA/MCP’s)
2. Accredited in relevant manufacturers hardware qualification (HP)
What We Will Do For You
3. Competitive compensation
4. Pension scheme
5. DXC Select – Our comprehensive benefits package (includes private health/medical insurance,, gym membership and more)
6. Perks at Work (discounts on technology, groceries, travel and more)
7. DXC incentives (recognition tools, employee lunches, regular social events etc)
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.