Location
Bristol, London, Manchester
About the job
Job summary
The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading, and delivering the vision for a modern digital government.
Our priorities are to drive a modern digital government by:
* joining up public sector services
* harnessing the power of AI for the public good
* strengthening and extending our digital and data public infrastructure
* elevating leadership and investing in talent
* funding for outcomes and procuring for growth and innovation
* committing to transparency and driving accountability
We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK, and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.
We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people across the UK, with hubs in Manchester, London, and Bristol.
The Government Digital Service is where talent translates into impact. From your first day, you’ll work with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.
Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest-priority digital challenges, helping millions access services they need.
The Government Digital Service (GDS), part of the Department for Science, Innovation and Technology (DSIT), exists to help government make brilliant public services that empower people in the UK. We work at the very centre of government to drive digital transformation, focused on users. We build and maintain common capabilities, products, and tools for others to use and create great public services that are accessible, inclusive, and easy to use.
The Product & Services Directorate (P&S) within GDS is responsible for the GOV.UK AI-enabled app, as well as common component products that provide shared systems, technology, and processes, making it quicker and cheaper to build great public services that are consistent for users:
* GOV.UK AI-enabled App: building a personalised and proactive relationship with users, making it easier to interact with government
* GOV.UK AI: maximising opportunities of current technological advances to develop citizen-facing AI experiences
* GOV.UK Pay, GOV.UK Notify, GOV.UK Forms, and Emergency Alerts: building services once, to be used across government, local authorities, and police forces
Job description
As Head of Delivery for the GOV.UK AI Enabled App, you play a crucial role in ensuring the integrated and assured delivery of a complex and regulated portfolio of product streams and capabilities within a portfolio that includes the GOV.UK App, AI, communications, payments, and form completion at a national scale. We seek a passionate Head of Delivery who thrives in fast-paced environments and possesses expert knowledge of Agile and other methodologies to enable national scale delivery at pace.
You have the skills and experience that enable the strategic delivery of a multi-channel citizen experience ensuring portfolio performance, risk, matrix deliveries, cost, and time constraints are considered and delivered against, alongside expertise in operational delivery. You will oversee program-level analysis to escalate, report, and communicate schedule changes to key stakeholders.
You'll be responsible for;
* having an in-depth knowledge of App Development, as well as leading Agile teams and other methodologies
* managing a complex roadmap and backlog
* managing dependencies across other Government departments including Legal, Data Protection, and Information Security, potentially planning, and feeding into larger programmes and portfolios.
* responsible for understanding, managing, and communicating to senior stakeholder groups, building credibility and confidence in communication and updates.
* remove blockers and manage risks, commercials, budgets, and people and be an initial escalation point for the programme.
* support the Deputy Directors by overseeing the delivery of their vision for the programme
* the successful candidate will be expected to confidently build strong relationships with key stakeholders across GDS and other government departments. They will routinely need to communicate credibly and authentically to senior audiences.
Person specification
For this role, we are only interested in people who can demonstrate significant experience in:
* delivery of a public-facing product/programme at national scale.
* delivery of multiple streams within product portfolio, minimising risk and optimising for success
* developing and leading high-performing teams through the full product life cycle, identifying and dealing with potential risks across or between all stages of the product life cycle
* ability to solve and unblock issues between teams or departments at the highest level
* superpower levels of attention to detail
* management of stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales
* develop sustainable support models for citizen-facing products
It would be desirable if you have recent experience of leading app development and/or AI programmes of work.
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