Location: Site based- Solihull- B90
Hours: 40 hours a week flexible (8am – 5pm)
Responsibilities to include but not limited to:
• Monitoring the client email inbox and responding to queries
• Inputting and tracking reactive jobs on the CAFM system
• Actively monitoring open reactive jobs including chasing for updates and allocating reactive jobs to engineers and contractors
• Raising purchasing orders for engineers and other team members as required
• Allocating PPM tasks to engineers and contractors
• Ensuring any subcontractor PPMs are booked in on time
• Attend client meetings as and when required
• Keen attention to detail and continuously looking for improvements
• Scanning compliance documentation (in-house and sub-contractor)
• Closing down completed jobs and uploading any associated paperwork
• Reviewing documentation and raising any issues to the Account Manager
• Assist Account Manager with client reporting including helpdesk stats and trends
• Monitoring up and coming inspections and co-ordinating dates with sub-contractors and the Account Manager
• Following up with sub-contractors for paperwork/certificates in relation to completed works/inspections
• Raising remedial actions following works or inspections
• Processing quotes as required and acquiring costs from in house engineers or contractors
• Assessing completeness and appropriateness of sub-contractor RAMS
Key Requirements:
• Previous administrative experience desirable
• Previous helpdesk experience is desirable
• Previous experience overseeing contractors required
• Demonstrate strong administration skills
• Strong IT skills including Microsoft Office
• Excellent telephone and email manner, with solid communication and interpersonal skills
• Excellent attention to detail
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