Serco Limited is seeking an Operational Support Officer — ROTL & PPU (HMP Fosse Way) LE18 4WS, with a salary of £25,466.64 per annum. The ideal candidate is organised, discreet, and driven by purpose, with the ability to thrive in a role involving sensitive information and public protection.
The Operational Support Officer will join our Offender Management Unit, where accuracy and calm under pressure are essential. Key responsibilities include:
* Processing and reviewing child and other applications from prisoners in line with the Public Protection Manual.
* Collating, analysing, and presenting prisoner information to internal and external agencies.
* Producing timely reports for IRMs and MAPPA meetings.
* Managing and updating ViSOR records and supporting intelligence gathering and security operations.
* Assisting with the ROTL process and other operational support tasks as directed.
To be successful in this role, you will need:
* OSS qualifications or demonstrable experience in a custodial/secure environment.
* Knowledge of MAPPA procedures, security practice, and Serco Custodial Security Strategy (SCSS) desirable.
* Strong organisational, analytical, and report-writing skills — numerate and comfortable presenting statistics.
* Absolute integrity and discretion when handling sensitive information.
* A collaborative team-player attitude with clear, confident communication.
Why join Serco? We offer:
* A place where you can make an impact, delivering an essential service that touches people's lives.
* A place you can count on, with diverse UK-wide operations offering unrivalled opportunities to learn and develop.
* A place for you, with a motivated team that will encourage and support you in a diverse and supportive environment.
What we offer includes:
* Salary: £25,466.64
* Pension up to 6%
* Employee Assistance Programme
* Chance to contribute to innovation in the public services
* A company passionate about diversity and inclusion
* A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
* A safe and supportive culture
Serco is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to equality, diversity, and inclusion, and our recruitment processes are designed to ensure that all candidates are treated fairly and without bias.
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