Are you meticulous about data accuracy and thrive in a fast-paced environment?
Do you want to work within an award winning organisation?
If so, we want YOU to be a part of our team!
The Platforms Reporting Associate at TPO will provide centralised support to the colleagues for a variety of tasks and, in turn, deliver a professional, compliant, effective administration service to colleagues and third-party organisations. This role is perfect for someone who enjoys working within Excel and working within a data heavy role.
If you're someone who thrives on challenge, enjoys working in a collaborative team environment, and is committed to delivering excellence in client service, we want to hear from you!
Responsibilities
* Provide an excellent telephone-based service to internal staff and third parties.
* Maintain Curo system ensuring that all tasks are completed in line with company policy and procedures.
* Maintain the accuracy of client data held on Curo to include input and cleansing as appropriate.
* Manage all valuation tasks and queries in a timely, compliant manner, meeting agreed performance standards.
* Contact and liaise with relevant product providers/third parties to obtain accurate policy information for valuation production.
* Support with review meeting outputs as agreed through the service menu for clients.
* Handle all client disengagement requests in a timely, compliant and efficient manner that will meet the agreed performance standards.
* Complete project related activities or general tasks as instructed by your line manager or senior colleagues and follow through to completion dealing with any queries that arise from these activities.
* Develop and maintain effective relationships with colleagues and third parties.
* Provide recommendations/improvement ideas to increase operational efficiencies within the team.
* Any other ad-hoc tasks as required.
Benefits
* Company discretionary bonus scheme;
* Full time hours (35 per week) Monday to Friday 9.00am and 5.00pm – 1 hour for lunch;
* 24 holidays (increasing to 26), plus 2 additional days paid Christmas shut down period;
* Private Healthcare*;
* Group Income Protection;
* Life Assurance;
* Eye Care Scheme;
* Wellbeing programme;
* Bike to Work Scheme;
* Full support with professional qualifications;
*after qualifying period
Knowledge, Skills and Experience
* Ideally some experience within financial service but not essential. We are looking for an excellent Administrator with great attention to detail and a good level of Excel.
* Proficient IT skills in core Microsoft Office systems.
* Organisation and prioritisation skills.
* Excellent verbal and written communication skills with an eye for detail.
* Professional telephone manner.
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