Overview
We are recruiting an experienced nurse to join our Government team in a dynamic, diverse and fulfilling role. Our Nurse-led team, which includes doctors, coordinators and administrators look after overseas-based government employees and their families from a medical perspective. This role presents an exceptional chance for nurses to transition from the rigors of a clinical setting to a UK office-based position, all while continuing to apply their invaluable nursing expertise.
About Healix
Healix protects people\'s health and wellbeing. We provide UK employee healthcare benefits, travel, medical and security assistance worldwide. Our purpose is to help people in difficult situations—whether that\'s a cancer diagnosis, medical assistance far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and ensure they get the help they need, pulling them out and bringing them home when necessary. We are a multidisciplinary team of doctors, nurses, coordinators, and security experts who navigate the global health and security landscape.
Medical Case Manager role
As a Medical Case Manager, you will play a pivotal role in addressing the healthcare needs of our diverse patient base worldwide. Your responsibilities could include:
Responsibilities
* Conduct routine medical case management activities with a focus on patient well-being and satisfaction.
* Offer medical advice and recommendations to patients and clients through direct communication channels, regardless of location.
* Liaise with international medical professionals to obtain crucial medical information, coordinate treatment, and make recommendations for care changes or upgrades.
* Assess and evaluate medical reports and write referrals to support patients and ensure duty of care by employers/insurers.
* Evaluate medical standards of care at the patient\'s location against international standards and advise on fitness to fly.
* Conduct pre-travel screening assessments and provide pre-travel overseas medical planning advice.
* Work collaboratively within own competency, advising non-medical staff and consulting with in-house doctors to create a clear, safe medical plan for patients.
* Arrange medical evacuations and repatriations via commercial carriers with medical escorts or by air ambulance.
* Opportunities to act as a medical escort on international repatriations.
* Involvement in internal quality-improvement projects.
* Registered General Nurse with a current NMC pin.
Qualifications and experience
* Prior experience in clinical case management is advantageous.
* Exceptional telephone etiquette and technical proficiency, including MS Word, Excel, PowerPoint, and databases.
* Experience in one or more of the following areas: Primary Care / General Medical / Surgical Nursing (adult and/or paediatric).
* Ability to identify critical medical issues and escalate them for case management.
* Ability to work under pressure in a fast-paced environment with adaptability and empathy.
* Excellent written and spoken English; additional languages are advantageous.
* Collaborative team player who can plan both short and long-term care for patients; ability to work with or without direct client supervision.
* Hold a current NMC PIN and have at least 3 years of recent clinical experience (Band 5 or above).
* Basic IT skills and strong written and verbal communication.
* Ability to work independently to plan and manage caseload.
Desirable criteria
* Experience of working within a government, military or overseas environment, medical insurance, assistance sector, or repatriation experience is advantageous.
Benefits
We offer UK employee healthcare benefits, travel, medical and security assistance in every corner of the globe. Healix provides career development opportunities, including ongoing training and professional enhancement, and a supportive team environment.
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