Job Summary
Responsible for the day to day smooth running of the practice and Medwyn Centre ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Practice Business Manager as necessary.
Main duties of the job
Oversee all aspects of IT operations, continuously scanning for emerging technologies and innovations. Ensure technology enhances patient support and safety, and maintain high standards of management, security, and controlled deployment.
About Us
Medwyn Surgery is an NHS GP practice located in Dorking,serving the local community. It offers comprehensive primary care, including appointments, repeat prescriptions, and chronic disease management, and is currently accepting new patients.
Details
Date posted
13 February 2026
Pay scheme
Other
Salary
£37,000 to £41,000 a year FTE, depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A
Job locations
Reigate Road
Dorking
Surrey
RH4 1SD
Job Description
Job responsibilities
To take responsibility for day to day operational management of the practice
IT Lead
To foster a positive working environment
Line manager for reception manager
To ensure good communication between everyone working at Medwyn.
Day to day management and problem solving, ensuring the smooth running of the surgery
Project managing new developments within the practice
Line manager for reception manager
Line manager for operations assistant
Staff training
Accurx
Deputise for PM
Manage staff annual leave
Smartcard issues
NHS Mail
Access control software and programming
Labeltrace troubleshooting and installations
Microsoft Teams issues
AccuRx bulk messaging
Maintenance of practice laptops and i-Pad
Liaising with IT support regarding tickets raised by users and logging issues via their SCW portal
Accurx form control and announcements
Procurement of equipment
Accessing the remote Gateway for third party applications stored on the server
TPP issues between organisations
DART software
Installation and training of ad-hoc items of equipment
Liaising with lab regarding ICE issues and setting up new users
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Safeguarding
The post-holder must show commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults. The successful candidate will be expected to follow safeguarding policies, complete appropriate safeguarding training and undergo an enhanced DBS check.
Health & Safety:
The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety Policies, Staff handbook and the Practices Infection Control policies and other relevant procedures. This will include (but will not be limited to):
Ensuring job holders in the team adhere to their individual responsibilities for infection control and Health & Safety, using a system of observation, hazard identification, reporting to relevant management.
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business and flagging them to other appropriate staff as required.
Making effective use of training and other available resources to update knowledge and skills, and initiate and manage the training of others
Using appropriate infection control procedures, maintain work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
Actively identifying, reporting and correction of health and safety hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other managers.
Routine management of own team / team areas, and maintenance of work space standards
Fire safety officer
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The Post-holder Will Participate In Any Training Programme Implemented By The Practice As Part Of This Employment, Such Training To Include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Undertake / participate in the annual appraisals of staff in the team including their Personal Development Plans.
Quality
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Oversee the waiting / public areas of the ground floor to ensure they are fit for purpose and of a high standard, flagging any areas of concern to appropriate staff.
Undertake appropriate quality audits and monitoring of effectiveness of work processes.
Contribute to ongoing improvement in customer satisfaction and standards of delivery
To identify, flag and assist with process improvement projects such as reviewing areas for improvement, or efficiency identification
To begin investigations into errors regarding prescription issues, taking appropriate action where possible for remedial measures and identifying training issues.
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members and the public
Communicate effectively with patients and carers and other service users
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
The Post-holder Will:
Apply Practice policies, standards and guidance
Preparation with CQC, CCG, PCN new processes
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audits where appropriate
Job description
Job responsibilities
To take responsibility for day to day operational management of the practice
IT Lead
To foster a positive working environment
Line manager for reception manager
To ensure good communication between everyone working at Medwyn.
Day to day management and problem solving, ensuring the smooth running of the surgery
Project managing new developments within the practice
Line manager for reception manager
Line manager for operations assistant
Staff training
Accurx
Deputise for PM
Manage staff annual leave
Smartcard issues
NHS Mail
Access control software and programming
Labeltrace troubleshooting and installations
Microsoft Teams issues
AccuRx bulk messaging
Maintenance of practice laptops and i-Pad
Liaising with IT support regarding tickets raised by users and logging issues via their SCW portal
Accurx form control and announcements
Procurement of equipment
Accessing the remote Gateway for third party applications stored on the server
TPP issues between organisations
DART software
Installation and training of ad-hoc items of equipment
Liaising with lab regarding ICE issues and setting up new users
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Safeguarding
The post-holder must show commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults. The successful candidate will be expected to follow safeguarding policies, complete appropriate safeguarding training and undergo an enhanced DBS check.
The Post-holder Will:
Apply Practice policies, standards and guidance
Preparation with CQC, CCG, PCN new processes
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audits where appropriate
Person Specification
Benefits
Essential
Company pension
Free flu jabs
On site parking
Person Specification
Essential
Company pension
Free flu jabs
On site parking
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Medwyn Surgery
Address
Reigate Road
Dorking
Surrey
RH4 1SD
Employer's website
(Opens in a new tab)
Employer details
Employer name
Medwyn Surgery
Address
Reigate Road
Dorking
Surrey
RH4 1SD
Employer's website
(Opens in a new tab)
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