At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. We are seeking dedicated Community Support Staff to join our 25 acre development team at Beaufort Park (NW9). The CSS department is responsible for ensuring the development remains a safe, pleasant, and clean environment for all residents. This role involves supporting residents, the Concierge, and the management team to ensure smooth operations in accordance with company procedures and industry best practices. Training will be provided. What Hours/rota will I be working? Day shift from 7am to 7pm on a 4 day on, 4 day off rota. This will include weekends. Main Duties: Conduct patrol inspections of buildings, car parks, and external routes. Record patrols using the Site pro app and report findings to the Duty Manager / Development Manager. Complete patrol inspection reports and address urgent issues immediately. Respond to noise complaints and investigate short-let properties online. Maintain cleanliness by picking up large litter during patrols. Issue letters to apartments regarding lease contraventions (e.g., washing on balconies, door mats in communal areas). Answer phone calls and emails professionally. Assist Concierge when necessary. Remove dogs and stop ball games in podiums, playgrounds, and parks. Post letters, notices, updates, fines, and newsletters in communal areas. Deal with unauthorized learner drivers on the development. Place and remove traffic bollards/cones as instructed. Inspect and report stains and damages in communal areas. Change bin bags and pick up litter during silent hours. Monitor and report non-permitted vehicles in undercroft car parks. Reset emergency door/gate release buttons and investigate fire alarms. Monitor commercial bin usage/misuse. Provide support during events (e.g., Concert in the park). Aid and support emergency services when required. Essential Criteria: Strong communication skills. Ability to work independently and as part of a team. Attention to detail and problem-solving skills. Professional demeanour and customer service orientation. Flexibility to work shifts and respond to urgent issues. Competent IT skills with working knowledge of Microsoft office products Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary with regular annual review Pension with matched contributions up to 7% 27 days annual leave Healthcare cashback plan for everyday medical costs - up to £500 savings per year Access to wellbeing support such as counselling and flu jabs Private GP and health support services available Access to a rewards platform with retail and lifestyle discounts Savings on groceries, travel, shopping and home products Ongoing training and development opportunities Access to professional qualifications and career progression Internal development programmes and learning support Recognition schemes such as Star Awards and Colleagues Awards What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours. If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities