Key Responsibilities
* Receive and log breakdown, service and maintenance requests from internal and external customers accurately and promptly.
* Coordinate breakdown and service visits for plant machinery, ensuring timely response and resolution.
* Liaise with technicians and customers to schedule maintenance appointments based on priorities and availability.
* Planning service jobs, breakdowns and loler jobs with engineers for circa 1000 plant fleet items.
* Coordinate with suppliers to ensure timely availability of parts and service.
* Maintain comprehensive service records and databases for future reference.
* Prepare and issue service reports, including details of work carried out, materials used, and costs incurred.
* Create, manage and close job cards for repairs, servicing, and breakdowns on the hire system ensuring these are accurately completed by mechanics and promptly on completion of work.
* Generate purchase orders for parts and services, ensuring accuracy and adherence to budgetary guidelines.
* Be proactive with new and existing suppliers to support our mobile breakdown service ensuring the company achieves minimum rates.
* Ensure recharges to customers are agreed and acknowledged by customers and billed promptly thereafter.
* Create reports for plant maintenance costs, breakdown costs, completed jobs and supplier costs, implementing any continuous improvements required to ensure maximum production.
* Maintain clear and effective communication channels with internal stakeholders, including service technicians, operations team, and customers.
* Provide exceptional customer service by promptly addressing customer inquiries, concerns, and issues related to service delivery.
* Ensure customer satisfaction by addressing feedback and implementing improvement measures where necessary.
* Promote a continuous improvement culture.
* Mentoring junior members and apprentices
* Ad-hoc workshop admin duties as directed and required by the workshop management or business management team.
Qualifications and Skills
* Previous experience of at least 2 years in a similar administrative role.
* Previous experience in the plant hire industry would be desirable but not essential.
* Excellent organisational and time management skills to prioritise competing tasks effectively.
* Strong attention to detail, ensuring accuracy in documentation and service management.
* Driven, passionate and decisive. Able to solve problems rapidly.
* Exceptional communication and interpersonal skills to liaise with internal and external stakeholders.
* Can confidently communicate on the telephone.
* Proficiency in Microsoft Office Suite and experience using workshop management systems preferred.
* Ability to work independently, demonstrate problem-solving skills, and adapt to changing priorities.
* Excellent geographical knowledge of the UK regions we provide coverage of.
* Ability to work in a fast paced environment and react to urgent issues.
* Clean UK driving licence.
Job Type: Full-time
Pay: £26,000.00-£28,000.00 per year
Benefits:
* Company pension
* On-site parking
Work Location: In person